Terms & Conditions
These terms govern your use of the Qyrst Hospitality website and doorstep car-cleaning services. By booking a service you agree to them.
1. The service
Qyrst Hospitality provides professional car washing and cleaning at the customer's location within our listed service areas in Mumbai. Services are performed by our trained crew using our own equipment, water and cleaning products. We do not sell or ship physical goods.
2. Bookings and slots
Services are booked in one-hour slots between 9:00 AM and 7:00 PM IST. A slot is temporarily held for 10 minutes while you complete payment. If payment is not received within that window the hold is released and the slot may be offered to another customer.
2a. Monthly membership
Memberships are purchased on WhatsApp and are valid for one monthly term from the verified payment time to the same date and time in the following month, for one registered vehicle and the purchasing WhatsApp number. Included visits are booked from the same slot inventory as single washes. Visits not used by the customer lapse at expiry without refund, rollover, transfer or extension. A renewal purchased before expiry begins when the current term ends. Statutory consumer rights are unaffected.
3. Pricing and payment
Prices are displayed in Indian Rupees and are inclusive of applicable taxes unless stated otherwise. Full payment is required at the time of booking through our secure payment partner, Razorpay. A booking is confirmed only after payment is successfully received, at which point a receipt is issued.
4. Customer responsibilities
You must ensure the vehicle is accessible at the booked time, that washing is permitted at the location, and that valuables are removed from the vehicle. Please tell us in advance about any damage, non-standard finishes or special care requirements.
5. Our responsibilities and limits
Our crew takes reasonable care of your vehicle. Qyrst Hospitality is not liable for pre-existing damage, mechanical or electrical faults, wear-and-tear, aftermarket accessories, or issues arising from inaccurate information supplied by the customer. Any concern must be raised within 24 hours of service completion.
6. Rescheduling, cancellations and refunds
You can cancel or reschedule from WhatsApp (Talk to Agent → Cancel / Reschedule Booking). At least 5 hours before the slot it is free — single washes are refunded in full and membership visits are restored; with less notice the amount or visit lapses. Full details are in our Cancellation & Refund Policy, which forms part of these terms.
7. Weather and safety
In heavy rain, unsafe conditions or restricted access we may reschedule your slot at no charge. We will notify you on WhatsApp as early as possible.
8. Communication
By booking you consent to receive service-related messages (payment links, confirmations, reminders, receipts) on WhatsApp and SMS at the number you provide.
9. Changes to these terms
We may update these terms from time to time. The version published on this website at the time of your booking applies.
10. Governing law
These terms are governed by the laws of India. Courts in Mumbai, Karnataka have exclusive jurisdiction.
11. Contact
Questions about these terms: support@qyrst.com or +91 97029 23223.