Cancellation & Refund Policy
We know plans change. This policy explains how cancellations, rescheduling and refunds work for Qyrst Hospitality services.
1. Cancellation by you
Cancel from WhatsApp (Talk to Agent → Cancel Booking) at least 5 hours before your slot start time for a full refund, initiated automatically to your original payment method. Cancellations made less than 5 hours before the slot, or after the crew has been dispatched, are not eligible for a refund because the crew and slot have already been committed.
1a. Membership visits
For visits booked under a monthly membership the same 5-hour rule applies: cancel in time and the visit is restored to your membership (valid until its original expiry); cancel late or miss the appointment and that visit lapses. Membership fees themselves are not refundable for customer-unused visits.
2. Rescheduling
You may reschedule free of charge from WhatsApp up to 5 hours before your slot, subject to availability. Your original slot is released and the new one is confirmed instantly.
3. No-show / no access
If our crew arrives and cannot access the vehicle within 15 minutes of the slot start (vehicle absent, locked area, washing not permitted, no response on phone), the booking is marked as a no-show and no refund is issued.
4. Cancellation by us
If we cancel or cannot complete the service for any reason on our side — including weather or crew unavailability — you will be offered a free reschedule or a full refund, your choice.
5. Service quality concerns
If you're unhappy with the wash, tell us within 24 hours with photos. We will re-do the affected areas free of charge or issue a partial or full refund depending on the issue.
6. Duplicate or failed payments
If you were charged but did not receive a booking confirmation, or were charged twice, the amount is refunded in full once verified with Razorpay.
7. How refunds are processed
Refunds are issued to the original payment method through Razorpay. They are initiated within 2 business days of approval and typically reach your account within 5–7 business days depending on your bank.
8. How to request
Message us on WhatsApp or email support@qyrst.com with your receipt number. Support: +91 97029 23223.